Frequently Asked Questions
Everything you need to know about shopping with Kneecap.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to follow your package's journey.
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached.
Do you offer international shipping?
Yes, Kneecap ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and are calculated at checkout.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.